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Proudly Canadian

About Us

For over 30 years, the Connect Care Medical Alert Service has been dedicated to helping Canadians maintain their independence while at home, 24 hours a day - 7 days a week.

Proudly a Canadian company, hospital owned and operated, all net proceeds support hospital programs and services. Trusted and recommended by doctors, healthcare professionals, clients and families, this service is offered across Canada.

We pride ourselves in exceptional personalized customer service, integrity and transparency. Our clients are our biggest referral source. 

Monitoring Centre is Able to Offer Assistance in Over 170 Languages

We will ensure our records list the language that you would like the interpreter to speak. When an activation call is made, an interpreter will be contacted where they will relay the response to our monitoring station so we can take the appropriate action.

The process may add some additional time to the response time, and used only when necessary.

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Service is Offered Across Canada

Units are shipped out from our head office at the Oakville Trafalgar Memorial Hospital. We pay for the shipping costs most anywhere in Canada.

Know that a simple press of the button will get you our monitoring station no matter where in Canada you are located.

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All units are preprogrammed at the Oakville Trafalgar Memorial Hospital and shipped out with our easy to use installation guide.

 We are available during regular office hours to assist you with the set up.

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No Land Line - We Have a Solution

If you do not have a land line, we have a replacement land unit that will work with the Connect Care Medical Alert Unit so you can get Help at the Touch of a Button.

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Enjoy Our Easy To Use System and Enjoy Life

Enjoy safety, security and peace of mind at home. A simple push of the Connect Care Medical Alert Button and you are immediately connected to our 24/7 monitoring station. 

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Refer A Friend Promotion

• Refer a friend and get 1 Month Free!*

• Refer 12 friends and get 1 Year Free!*

* Offered to new clients only. Once your friend has been 

   a Connect Care Client for 2 months.

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We Are Here For You - 24 Hours a Day - 7 Days a Week

State-of-the-Art Technology

The two-way speaker allows live communication with an operator. Our trained professionals will have access to your emergency information and take appropriate action. Even if the user is unable to speak into the base unit, help will be dispatched immediately. This allows the user to feel safe and secure knowing help is on the way.

Connect Care's range of sensors send alarm calls to our monitoring center once the a button is pressed, or a sensor is activated.

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Neck And Wrist Pendants

Connect Care’s range of sensors send alarm calls to our monitoring center once the a button is pressed, or a sensor is activated. A simple press of the button worn on the wrist or neck will get you help when needed. The button is waterproof and can be worn in the bath or shower. Included with our ConnectCARE System.

Automatic Fall Detector

For individuals who have had a previous fall or are at risk of falling. This device can automatically detect a fall and contact our monitoring centre. Help can also be activated by pressing the fall detector button. This sensor is water proof and can be worn in the bath or shower.

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Lock Box

Having a secure lock box ensures immediate emergency entry, and prevents costly forced entry damage to doors and windows. It increases efficiency in getting you help when you need it.

A lock box attaches to your door handle and holds your key.

Only Connect Care authorized personnel will have access to the lock box code. 

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